Write to the QPass editorial desk on Cleopatra Street, Heliopolis.
All inquiries reach the same inbox on the Heliopolis office. Subscription requests, corrections to published cards, Editor's-Pass planning-exchange bookings, institutional access inquiries, press queries and general reader letters — every message is read in the morning or afternoon pass on the day it arrives. Reply windows vary by subscription pass: Open Pass within five working days, QPass Plus within two, Editor's Pass within one (same business day during your trip dates). Press queries get a one-working-day window regardless of pass, because they affect the public record.
The five most common reasons readers write are: starting a new subscription at one of the three passes; flagging a correction to a published card (closure, restoration, ticket-price change, factual error); booking the Editor's-Pass planning-exchange for a specific trip; using the Cairo backstop call line as an Editor's-Pass subscriber currently on the ground; proposing a card on a site we have not yet covered. All five are welcome and the form below sorts each to the right editor without an internal handoff.
Use the form, or write to the desk directly
The form below posts to the same inbox as direct email. Use whichever you prefer — there is no priority difference. If you write directly, please use [email protected] with a clear subject line; a one-word subject like "subscribe", "correction", "planning", "backstop", "press" or "institutional" helps the morning sort. We never sell, rent or share email addresses, and this site carries no advertising trackers, social pixels or behavioural analytics — writing to the desk does not subscribe you to anything other than the immediate reply.
Required fields are marked with an asterisk. Phone is optional — we never call subscribers cold, and we use the phone field only when an Editor's-Pass subscriber has explicitly asked to discuss a planning exchange by phone rather than by letter. If your email service has aggressive spam filtering, please whitelist the qpassmuseum.lat domain; we have seen our replies caught in corporate filters more often than we would like.
What the next 24 hours look like
The form posts to the same inbox as direct email. There is no ticketing system, no automated robot reply and no spam-graded queue. An editor reads the inbox twice a day during the Egyptian working week — at 10:30 and at 15:30 Cairo time — sorts the messages by topic, and either answers immediately or passes the message to the responsible editor. The reply comes from the editor whose beat covers your question. Nadia, the fact-checker, picks up every "correction" subject directly, because the corrections workflow is hers.
Open Pass subscribers receive a five-working-day reply window, which is honest rather than aspirational — five working days is the longest a message waits during our busiest weeks (the post-press dispatch week and the renewal-cycle week). The actual median reply time across 2025 was 1.6 working days for Open Pass subscribers. QPass Plus and Editor's Pass subscribers are tagged in the inbox and their messages move to a faster queue, with a median actual reply of 0.7 working days across 2025. Press queries are answered within one working day year-round.
For corrections to a published card, the fastest route is the form or a direct email with "correction" in the subject. The correction goes through Nadia's verification pass before being merged into the next printed visit-letter's correction column. If the correction concerns a recent change at a site (a closure, a security adjustment, a ticket-price move), the online version of the affected card is updated within a working week, with the correction note appended at the foot and your name credited (unless you have asked to remain anonymous).
Editor's-Pass subscribers planning a specific trip can book the planning exchange by writing to the desk with the dates of the trip and a brief summary of the cities and sites you are considering. The exchange is one fifty-minute call or a two-letter back-and-forth — your preference. The volume of planning exchanges is capped intentionally — we accept up to thirty per quarter to keep the standard high — so book at least six weeks before your travel dates. The Cairo backstop call line for Editor's-Pass subscribers currently in Egypt does not require advance booking; it is staffed during Egyptian working hours.
Press inquiries — journalists, academic researchers, or publications wanting to quote or cite QPass — should mark the subject "press". We are happy to be quoted on the record and do not require sign-off rights. Academic citation with proper attribution is routinely granted, and the editorial desk will provide direct written quotes when asked. Image-rights inquiries are handled individually because the photographs in the cards are taken by editors during fieldwork and the rights are managed per piece.